1.Purpose
To provide high-quality and efficient service to customers and ensure the safe operation of equipment,this regulation is specially formulated.
2.Object
All contracted customers
3.Rating method
3.1 Rating conditions and standards
3.1.1 Operational Management to Achieve Safety-"A-level Customers"
3.1.1.1 During on-site inspections by the company,if there are no major safety hazards with the equipment,such as complete and effective safety protection,sound safety management system,complete daily inspection records,and intact operating equipment status,it is classified as an"A-level customer";
3.1.1.2 This item is evaluated by customer service,internal support,and comprehensive after-sales personnel based on on-site maintenance.
3.1.2 Ensuring Safety of Original Accessories-"A-level Customers"
3.1.2.1 Customers who regularly use original factory accessories to ensure the safe operation of the equipment are classified as"A-level customers";
Customers who only purchase key components(reducers,wire ropes,electrical modules,and spindle components)from our company all year round are not included in the A-level customer list;
Customers who have not purchased original parts for six consecutive months(or more)are not included in the A-level customer list;
3.1.2.4 This item is evaluated by the marketing office on customers.
3.1.3 Customer Integrity Promotes Security-"A-level Customers"
3.1.3.1 When the company provides customer service(such as telephone,on-site,communication meetings,etc.),customers who can respond and cooperate in a timely manner are referred to as"A-level customers";
3.1.3.2 If the customer fulfills the"contract payment method"or makes payment according to the agreed method by both parties,it is an"A-level customer";
Collection obtained through lawyer's letters or company dedicated debt collectors shall not be included in the A-level customer list;
3.1.3.4 This item is evaluated by the marketing manager on the customer.
3.2 Rating frequency:times/half a year.
4.Benefits enjoyed by"AAA level customers"
4.1 Implement a dedicated management system that integrates customer service,after-sales,and marketing personnel within the company;
4.2 Implement a 24-hour service green channel,and provide personnel within 24 hours to resolve equipment malfunctions;
4.3 Priority should be given to ensuring the supply of original factory accessories;
4.4 Send thank-you letters to customer units;
Enjoy a mobile classroom technology exchange conference once a year.
5.This system will be implemented from April 15,2014,and the final interpretation rights belong to Xiangtan Hengxin Industrial Co.,Ltd.
Xiangtan Hengxin Industrial Co.,Ltd
April 15th,2014
