Innovation driven vigorous development
Release date:2011-02-10
Views:3646
In the Science and Technology Park of Shaoshan City,Hunan Province,the hometown of Mao Zedong,there is a well-known mechanical manufacturing enterprise in the domestic coal industry-Xiangtan Hengxin Industrial Co.,Ltd.
Since its establishment in 1999,the company has maintained a strong development momentum,with sales orders increasing year by year.In 2012,the company's sales orders amounted to 220 million yuan,becoming a leading player in the industry.At the same time,the company has also grown into a high-tech enterprise,a supported enterprise by the Innovation Fund of the Ministry of Science and Technology of China,a key supported enterprise for the"Monkey Car"patent of the Ministry of Industry and Information Technology of China,and a recipient of the National Invention and Entrepreneurship Award.
How can a private joint-stock enterprise that produces auxiliary transportation equipment for coal mines maintain a"one-of-a-kind"momentum in a fiercely competitive and competitive situation,with new developments and breakthroughs every year,and achieve a series of honors?"This is the result of our commitment to innovation driven development and the three pronged approach of technology,quality,and service."The Chairman of the company,Xiao Pingping,responded in a straightforward manner.
Technology controls high points
Technological innovation is an inexhaustible driving force for the development of enterprises.The reason why Hengxin Company has been able to thrive and maintain a commanding position in the industry is due to its strong and sustainable technological innovation capabilities.
As a visionary and strategic entrepreneur,as well as a mechanical equipment engineering expert,the chairman of the company,Xiao Pingping,has a deep understanding of the connotation and significance of technological innovation.As early as the establishment of Hengxin Company,he established the concept of adhering to the path of innovative development.In April 2004,Hengxin Company began to enter the coal mining machinery industry.At the beginning of entering a new industry,although there were many challenges to overcome,Xiao Pingping resolutely decided to prioritize technology.In September 2011,with the approval of the Provincial Department of Science and Technology,the company and Central South University jointly established a domestic"Mine Underground Passenger Equipment Engineering Technology Research Center",forming a scientific and technological research and development team consisting of more than 10 technical experts.Strict systems were established from scientific research project initiation,research and development to acceptance,and scientific and rigorous scientific and technological breakthroughs were carried out.
In order to motivate technological personnel to innovate,the company has put in a lot of effort,paying settlement fees to technical personnel who are willing to settle down in the company and rewarding those who have made outstanding contributions in scientific research.In 2008,the company's new product,the second-generation monkey car-"Hydraulic Monkey Car",was successfully launched in the market and achieved good performance.They rewarded the R&D team with two sets of houses for their meritorious personnel.
Since the company's new product was launched in the market at the end of 2008,it has gradually become the preferred choice for state-owned large and medium-sized coal mining enterprises.It has successfully operated 100 units and is expected to sell 80 units in 2013,accounting for about 40%of the company's total revenue.In the first half of 2012,the company's hydraulic monkey car won the 7th Invention and Entrepreneurship Award in China and was designated as a key scientific and technological achievement transformation project by the state,receiving special funding support of 5 million yuan.
"The hydraulic monkey car is a new product developed in cooperation with Central South University.The Hunan Provincial Department of Science and Technology called it'filling the domestic gap and leading the international technology',"Xiao Pingping said happily.He also made a vivid analogy:"This type of product has stepless speed regulation,soft start,soft stop,parking self-locking,and higher safety performance.If the first generation of the monkey car is compared to a manual transmission car,then the hydraulic monkey car is undoubtedly an automatic transmission car."
There is no good,only better.Although the company's hydraulic monkey car is already perfect,they still pursue perfection in their products with a continuous attitude of striving for excellence,and continuously improve the safety performance of their products through technological innovation."As an underground transportation equipment,the safety performance of the monkey car is crucial.In order to effectively reduce accidents caused by broken ropes and flying cars,we have conducted research on wire rope braking devices,suspension chair backstop devices,flying car blocking chair devices,passenger distance mandatory control devices,mandatory routine inspection devices,and dual protection(i.e.one set in use and one set as backup)devices.Currently,we have completed the research and development tasks and are gradually implementing them,striving to be included in national or industry standards as soon as possible."Xiao Pingping said.
The company has also carried out research and development work on shuttle cars(endless rope continuous traction vehicles)on the basis of monkey cars.At present,the preliminary research and development tasks of the product have been completed."Shuttle carts are commonly used in foreign mining enterprises,and their major advantage is that they can not only carry people,but also transport materials,and reduce the need for diversion transportation."Xiao Pingping is full of confidence in this new product.
Quality Knocks on the Market Door
"Product safety is the guarantee of employee life safety."Upon entering the factory area of Hengxin Company,the first thing that catches your eye is this line of bright red characters.And this is just a microcosm of their strong focus on product quality management.
As a person riding device under the shaft,the monkey car is directly related to the life safety of miners.Its quality and safety performance are as heavy as Mount Taishan,and can't tolerate any mistakes.Based on the particularity and importance of the monkey car,the country has special requirements for it-the entire machine must have a mining product safety certification,various explosion-proof electrical products and electrical control devices used in the device circuit must have an explosion-proof qualification certificate and safety certification,and various explosion-proof electrical products used in the device must have an industrial product production license.
Hengxin Company is both strict and cautious in its product quality and safety work.They have established the sales philosophy of"marketing quality.spreading word-of-mouth",proposed that"ignoring product quality is a crime against miners,and ensuring product quality is Hengxin's duty",strengthened the full process management of product quality,condensed all safety work into the"four safety"concepts of product safety,production safety,property safety,and life safety,and condensed all management into not accepting defects,not manufacturing defects,and so on The"three nots"principle of not outputting negative results.
The company actively relies on advanced technological means to ensure quality is flawless.They promote informatization and paperless office throughout the company,and all workstations use computers to recognize and read images,ensuring a high degree of consistency between design and formed products;We have purchased large welding robots and advanced CNC equipment,relying on intelligent equipment to ensure product quality.
The company has two departments that inspect and control product quality:the Quality Inspection Department,which is mainly responsible for supervising,inspecting,and accepting the quality of all products before leaving the factory;The second is the Engineering Quality Inspection Department,mainly responsible for the supervision,inspection,and acceptance of product quality after installation.For all monkey car products.They all undergo special inspections before leaving the factory,and must complete a 48 hour factory load test before leaving the factory without any faults.After the installation of all factory products in the mine is completed,they also need to undergo engineering inspections.Only when everything meets the requirements can they operate normally.
"We have specially built three monkey car test lines for product development and pre factory inspection.Over the years,the company's important safety component inspection rate and product factory qualification rate have always maintained 100%."Xiao Pingping said.
Winning repeat customers through service
Reminder:Driving wheels not on the same horizontal plane,loose bolts between the motherboard and pressure plate,damage or wear to the worm gear,loose bolts,foreign objects entering,etc.may cause abnormal vibration of the gearbox.If you need to learn more,please call our customer service hotline.All customers of Hengxin Company will enjoy this warm and thoughtful information reminder service.
While first-class technology and products are important,first-class services are equally indispensable.Hengxin Company,which is well versed in this principle,has unique craftsmanship in the pre-sales,sales,and after-sales service of its products.They provide free training to users for operators before the product is installed at the factory;Before the product leaves the factory,a set of picture books and practical operation CDs are also included with the product,explaining to customers how to repair it through illustrations and on-site demonstrations.Of particular note,they implement a lifelong responsibility system for product quality,taking full responsibility for the products purchased by customers regardless of their age,providing on-demand and free door-to-door service.
In order to keep track of the operation status of the sold equipment at all times,the company has established a customer file information database.The equipment model,installation and maintenance time,purchased accessories,installation guidance engineers,processing results,suggestions,etc.are all archived and stored for easy access and query at any time.At the same time,based on the usage of the product,they classify customers into three categories:particularly important,important,and general,and conduct regular follow-up visits according to each category.
They also contact customers in a timely manner through letter visits,SMS reminders,and other forms to solicit product suggestions.They regularly hold product seminars and organize customer representatives and technical personnel to jointly discuss the operation and daily maintenance management of monkey cars.
"Monkey carts are related to the safety of miners'lives,and there can be no room for any mishaps.We must ensure the safe and stable operation of the equipment through thoughtful and meticulous after-sales service in daily life,"Xiao said sincerely.
Author's Reflection
Xiangtan Hengxin Industrial Co.,Ltd.,a company mainly engaged in the production and operation of overhead passenger devices in coal mines,has maintained a thriving and thriving trend since its establishment for 14 years.Where is its power source?That is innovation driven.
