How did Hengxin achieve "Hengxin"?
Release date:2012-11-05
Views:9056
In the Science and Technology Park of Shaoshan City,Hunan Province,the hometown of Mao Zedong,there is a well-known mechanical manufacturing enterprise in the domestic coal industry-Xiangtan Hengxin Industrial Co.,Ltd.
Since its establishment in 1999,the company has maintained a strong development momentum,with sales revenue increasing year by year.In 2011,the company's sales orders exceeded the 200 million yuan mark,becoming a leader in the industry.Along with its development process,there are also many halos such as high-tech enterprises,enterprises supported by the Innovation Fund of the Ministry of Science and Technology of China,key enterprises supported by the"Monkey Car"patent of the Ministry of Industry and Information Technology of China,and enterprises that have won the National Invention and Entrepreneurship Award.
How can a private joint-stock enterprise that produces auxiliary transportation equipment for coal mines maintain a"one-of-a-kind"momentum in a fiercely competitive and competitive situation,with new developments and breakthroughs every year,and achieve a series of honors?"This is the result of our three pronged approach of technology,quality,and service,"said Xiao Pingping,the chairman of the company,with a few words,but he hit the nail on the head.
Technology controls high points
Technological innovation is an inexhaustible driving force for the development of enterprises.The reason why Hengxin Company has been able to thrive and maintain a commanding position in the industry is due to its strong and sustainable technological innovation capabilities.
As an expert in the China Equipment Engineering Expert Database(coal industry),the chairman of the company,Xiao Pingping,is well versed in the power of technological innovation.The company has established its first"Mine Underground Passenger Equipment Engineering Technology Research Center"and formed a technology research and development team consisting of more than 10 technical experts.Strict regulations have been established from scientific research project initiation,research and development to acceptance.
In order to motivate technological personnel to innovate,the company has put in a lot of effort by paying settlement fees to technical personnel who are willing to settle down in the company,and rewarding those who have made outstanding contributions in scientific research.In 2008,the company's new product,the second-generation monkey car-"Hydraulic Monkey Car",was successfully launched in the market and achieved good performance.They rewarded the R&D team with two sets of houses for their meritorious personnel.Since its launch at the end of 2008,the product has gradually become the preferred choice for state-owned large and medium-sized coal mining enterprises,with 100 units successfully running.This year,it is expected to sell 80 units,accounting for about 40%of the company's total revenue.In the first half of this year,the company's hydraulic monkey car won the 7th Invention and Entrepreneurship Award in China and was designated as a key scientific and technological achievement transformation project by the state,receiving a special fund support of 5 million yuan.
"The hydraulic monkey car is a new product developed in cooperation with Central South University.The Hunan Provincial Department of Science and Technology called it'filling the domestic gap and leading the technology internationally',"Xiao Pingping said happily.He also made a vivid analogy:"This type of product has stepless speed regulation,soft start,soft stop,parking self-locking,and higher safety performance.If the first generation of the monkey car is compared to a manual transmission car,then the hydraulic monkey car is undoubtedly an automatic transmission car."
There is no good,only better.Although the company's hydraulic monkey car is already perfect,they still pursue perfection in their products with a continuous attitude of striving for excellence,and continuously improve the safety performance of their products through technological innovation."As an underground personnel transportation equipment,the safety performance of the monkey car is crucial.In order to effectively reduce accidents caused by broken ropes and flying cars,we have conducted research on wire rope braking devices,suspension chair backstop devices,flying car blocking chair devices,passenger distance mandatory control devices,mandatory routine inspection devices,and dual protection(i.e.one set for backup and one set for use)devices.Currently,we have completed the research and development work and are gradually implementing it,striving to be included in the standards as soon as possible."Xiao Pingping said.
The company has also carried out research and development work on shuttle cars(endless rope continuous traction vehicles)on the basis of monkey cars.At present,the preliminary research and development work of the product has been completed."Shuttle carts are commonly used in foreign mining enterprises,and their major advantage is that they can not only carry people,but also transport materials,and reduce the need for diversion transportation."Xiao Pingping is full of confidence in this new product.
What has strategic significance and market potential is still the high-efficiency and energy-saving powder mill they are trying to produce.This product can replace traditional Raymond machines,with high efficiency and low energy consumption.At present,the factory test of this product has been completed,and the energy saving has reached over 30%."Our high-efficiency energy-saving machine has obtained a national invention patent,and the research and development results have received high attention from relevant departments of the country and Hunan Province as soon as they were released.The province has specifically listed it as a strategic emerging industry and allocated a special fund of 4 million yuan,"Xiao said meaningfully,"Now,the product is in the secret trial stage and will undergo user testing in September.Once successfully launched in the market,it will generate billions of dollars in revenue annually,which will fundamentally change our company's product structure."
Quality Knocks on the Market Door
"Product safety is the guarantee of employee life safety."Upon entering the factory area of Hengxin Company,the first thing that catches your eye is this line of bright red characters.And this is just a microcosm of their strong focus on product quality management.
As a person riding device under the shaft,the monkey car is directly related to the life safety of miners.Its quality and safety performance are as heavy as Mount Taishan,and can't tolerate any mistakes.Based on the particularity and importance of the monkey car,the country has special requirements for it-the entire machine must have a mining product safety certification,various explosion-proof electrical products and electrical control devices used in the device circuit must have an explosion-proof qualification certificate and safety certification,and various explosion-proof electrical products used in the device must have an industrial product production license.
Hengxin Company is both strict and cautious in its product quality and safety work.They have established the sales philosophy of"marketing quality.spreading word-of-mouth",proposed that"ignoring product quality is a crime against miners,and ensuring product quality is Hengxin's duty",strengthened the full process management of product quality,condensed all safety work into the"four safety"concepts of product safety,production safety,property safety,and life safety,and condensed all management into not accepting defects,not manufacturing defects,and The"three nots"principle of not outputting negative results.
The company actively relies on advanced technological means to ensure quality is flawless.They promote informatization and paperless office throughout the company,and all workstations use computers to recognize and read images,ensuring a high degree of consistency between design and formed products;We have purchased a large welding robot and advanced CNC equipment,relying on intelligent equipment to ensure the improvement of product quality.
The company has two departments that inspect and control product quality:the Quality Inspection Department,which is mainly responsible for supervising,inspecting,and accepting the quality of all products before leaving the factory;The second is the Engineering Quality Inspection Department,mainly responsible for the supervision,inspection,and acceptance of product quality after installation.For all monkey car products.They all undergo special inspections before leaving the factory,and must complete a 48 hour no-load test without any faults before leaving the factory.After the installation of all factory products in the mine is completed,they also need to undergo engineering inspections.Only when everything meets the requirements can they operate normally.
"We have specially built three monkey car test lines for product development and pre factory inspection.Over the years,the company's important safety component inspection rate and product factory qualification rate have always maintained 100%."Xiao Pingping said.
Winning repeat customers through service
Reminder:Driving wheels not on the same horizontal plane,loose bolts between the motherboard and pressure plate,damage or wear to the worm gear,loose bolts,foreign objects entering,etc.may cause abnormal vibration of the gearbox.If you need to learn more,please call our customer service hotline.All customers of Hengxin Company will enjoy this warm and thoughtful information reminder service.
While first-class technology and products are important,first-class services are equally indispensable.Hengxin Company,which is well versed in this principle,has unique craftsmanship in the pre-sales,sales,and after-sales service of its products.They provide free training to users for operators before the product is installed at the factory;Before the product leaves the factory,a set of picture books and practical operation CDs are also included with the product,explaining to customers how to repair it through illustrations and on-site demonstrations.Of particular note,they implement a lifelong responsibility system for product quality,taking full responsibility for the products purchased by customers regardless of their age,providing on-demand and free door-to-door service.
In order to keep track of the operation status of the sold equipment at all times,the company has established a customer file box information database.The equipment model,installation and maintenance time,purchased accessories,installation guidance engineers,processing results,suggestions,etc.are all archived and stored for easy access and query at any time.At the same time,based on the usage of the product,they classify customers into three categories:particularly important,important,and general,and conduct regular follow-up visits according to each category.
They have also contacted customers in a timely manner through letter visits,SMS reminders,and other forms to solicit product suggestions.They regularly hold product seminars and organize customer representatives and technical personnel to jointly discuss the operation and daily maintenance management of monkey cars.
"Monkey carts are related to the safety of miners'lives,and there can be no room for any mishaps.We must ensure the safe and stable operation of the equipment through thoughtful and meticulous after-sales service in daily life,"Xiao said sincerely.
